Terms of Service
These Terms govern your use of the AlphaClone Business OS platform. By signing up and using our services, you agree to these terms.
1. Acceptance of Terms
By accessing or using the AlphaClone Business OS platform at alphaclonesystems.com or any associated mobile or desktop applications ("Platform"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and Cookie Policy. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not use the Platform. Continued use of the Platform after any modification to these Terms constitutes your acceptance of the revised Terms.
2. Eligibility
To use AlphaClone, you must:
- Be at least 18 years of age or the legal age of majority in your jurisdiction
- Have the legal capacity to enter into a binding contract
- Not be prohibited from using such services under applicable law
- Provide accurate, current, and complete information during registration
- Maintain the security of your account credentials
3. Account Registration & Security
3.1 Account Responsibility
You are solely responsible for all activity that occurs under your account. You must: choose a strong password, keep your credentials confidential, notify us immediately at [email protected] of any unauthorized access or security breach, and not share your account with unauthorized third parties.
3.2 Team Members
Subscription plans allow you to invite team members. You are responsible for all actions taken by your team members within your workspace. Each team member must individually agree to these Terms. You may revoke team member access at any time from Settings → Team Management.
4. Subscription Plans & Billing
4.1 Plans
AlphaClone offers the following subscription tiers, all of which include every platform module. Differences between tiers are usage quotas and support levels only: Starter ($15/month — up to 25 users, 50 active projects, 25GB storage, 25 video meetings/month, approximately 2,500 daily AI usage units, standard email support); Pro ($45/month — unlimited users and projects, 100GB storage, unlimited video meetings, the Bonnie AI sales assistant, API access, custom domain, approximately 100,000 daily AI usage units, priority support); Enterprise ($80/month — unlimited users and projects, 500GB storage, advanced AI features, approximately 500,000 daily AI usage units, priority infrastructure and SLA support). Annual billing is available at a discount (Starter $144/yr, Pro $432/yr, Enterprise $768/yr). All plans include a 14-day free trial; no credit card required to begin.
4.2 Billing Cycle
Subscriptions are billed monthly in advance. Your billing date is set on the day you first provide payment details. Invoices are issued automatically and sent to your registered email address. You authorize AlphaClone to charge your payment method on each monthly billing date.
4.3 Price Changes
We will notify you of any price changes at least 30 days before they take effect via email. Your continued use of the Platform after the effective date constitutes acceptance of the new pricing.
4.4 Refunds
Subscriptions are non-refundable except where required by applicable law (e.g., statutory cooling-off periods). We may, at our sole discretion, provide pro-rated credits for service disruptions exceeding 24 hours.
4.5 Cancellation
You may cancel your subscription at any time from Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing period. Your data remains accessible until the cancellation date. After cancellation, your data is retained for 90 days before permanent deletion, during which you may re-activate your subscription to regain access.
4.6 Failed Payments
If a payment fails, we will retry the charge three times over 7 days. If payment remains unsuccessful, your account will be suspended. Data is retained during suspension and for 30 days afterward, after which it is subject to deletion. You will receive email notifications for each failed payment attempt.
5. Acceptable Use Policy
You agree not to use the Platform to:
- Violate any applicable law, regulation, or third-party rights
- Send unsolicited commercial email (spam) or bulk messages without recipient consent
- Transmit malware, viruses, or any malicious code
- Attempt to gain unauthorized access to the Platform or other users' accounts
- Reverse engineer, decompile, or extract source code from the Platform
- Resell, sublicense, or commercially exploit Platform features without written permission
- Use the AI Growth Agent to send deceptive, misleading, or fraudulent communications
- Scrape, harvest, or systematically collect data from the Platform without authorization
- Use the Platform for any activity that constitutes harassment, abuse, or discrimination
- Store or process data in violation of applicable data protection laws
AlphaClone reserves the right to investigate potential violations and may suspend or terminate accounts without notice if a violation is confirmed or reasonably suspected.
6. Intellectual Property
6.1 Your Data
You retain full ownership of all data, content, and intellectual property you upload, create, or store within the Platform ("Your Data"). AlphaClone claims no ownership of Your Data. By using the Platform, you grant AlphaClone a limited, non-exclusive, royalty-free license to store, process, and display Your Data solely for the purpose of providing the service to you.
6.2 Platform IP
The AlphaClone Platform, including its software, design, trademarks, logos, documentation, and all associated intellectual property, is owned by Alphaclone Systems, LLC and is protected by copyright, trademark, and other applicable laws. You may not use our trademarks or branding without prior written consent.
7. AI Growth Agent — Specific Terms
The AI Growth Agent is a powerful automated outreach and lead qualification tool. By enabling it, you agree to:
- Take full responsibility for all AI-generated outreach messages sent on your behalf
- Ensure all outreach complies with applicable anti-spam laws (CAN-SPAM Act, GDPR, POPIA, CASL)
- Not use the Growth Agent to target individuals who have opted out of marketing communications
- Review AI-generated content before enabling fully automated outreach at scale
- Maintain an accurate suppression/unsubscribe list and honor all opt-out requests
8. Model Context Protocol (MCP) Integrations — Specific Terms
8.1 What MCP Integrations Are
AlphaClone provides an optional Model Context Protocol (MCP) server that allows external AI agents — including but not limited to Anthropic Claude Desktop and Manus AI — to access and interact with your workspace data through a secure, authenticated, server-sent events (SSE) connection.
8.2 User Responsibility for AI Agent Actions
By connecting an external AI agent via MCP, you acknowledge and agree that:
- You are solely responsible for all actions taken by the AI agent within your workspace, including client records created, tasks assigned, project statuses updated, and messages drafted
- AlphaClone does not review, verify, or approve AI agent actions before they are executed
- You must supervise and review all AI agent activity logs through the platform's activity feed
- You will not use MCP integrations to process sensitive personal data beyond what is operationally necessary within your workspace
8.3 Data Transfer to External AI Providers
You are responsible for ensuring that your use of third-party AI agents complies with GDPR, POPIA, CCPA, and all applicable data protection legislation in your jurisdiction. Review the privacy policy of any AI provider you connect via MCP before activating the integration.
8.4 Security Constraints
AlphaClone's MCP server enforces the following technical restrictions to protect platform integrity:
- DELETE operations are completely excluded — AI agents cannot permanently remove any records
- Database schema changes (DDL) are completely excluded
- Source code files and environment configurations are inaccessible
- Payment gateway credentials and billing details are not exposed via MCP tools
- All MCP tool queries are scoped to the authenticated tenant's workspace only (Row Level Security enforced)
8.5 Limitation of Liability for MCP Actions
To the maximum extent permitted by law, AlphaClone disclaims all liability for: (a) any data processed or retained by third-party AI providers after being transmitted via MCP; (b) incorrect, hallucinated, or harmful actions taken by an AI agent within your workspace; (c) any business, financial, or reputational harm arising from automated AI agent actions. Your maximum remedy for any MCP-related issue is limited to the fees paid in the month the incident occurred.
9. Data Portability & Export
You may export your AlphaClone data at any time in structured formats (CSV, JSON, PDF) from the relevant sections of the Platform. Upon account deletion, you may request a full data export within the 90-day retention window. After this window, data cannot be recovered.
10. Service Availability & SLA
10.1 Uptime Target
AlphaClone targets 99.9% monthly uptime for core platform features. Scheduled maintenance will be announced at least 48 hours in advance via email and the platform dashboard. Emergency maintenance may occur without advance notice.
10.2 Service Credits
If monthly uptime falls below 99.5%, you may request a service credit equal to a pro-rated refund for the downtime period. Credits must be requested within 30 days of the incident. Credits are the sole remedy for service availability issues.
11. Disclaimer of Warranties (AS IS)
The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, AlphaClone expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, completely secure, or free of viruses or other harmful components.
12. Limitation of Liability
To the maximum extent permitted by applicable law, AlphaClone's total liability for any claim arising out of or relating to these Terms or the Platform shall not exceed the total fees you paid in the three (3) months immediately preceding the event giving rise to the claim.
AlphaClone is not liable for: indirect, incidental, special, consequential, or punitive damages; loss of revenue, profit, or business opportunity; data loss caused by your own actions; third-party service failures (Google, Stripe, Calendly, etc.); or any events beyond our reasonable control.
13. Indemnification
You agree to indemnify, defend, and hold harmless AlphaClone Systems, its officers, directors, employees, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use of or access to the Platform; (b) your violation of these Terms or the Acceptable Use Policy; (c) any AI-generated content or outreach sent from your account; or (d) your violation of any applicable law or third-party right.
14. Termination
Either party may terminate the relationship at any time. You may cancel your subscription as described in Section 4.5. AlphaClone may suspend or terminate your account immediately if: (a) you breach these Terms; (b) you engage in fraudulent or illegal activity; (c) required by law; or (d) continued operation poses a security risk. Upon termination, access to the Platform ceases immediately, and data deletion follows the retention policy in our Privacy Policy.
15. Governing Law, Arbitration, & Class Action Waiver
These Terms are governed by the laws of the State of Wyoming, USA. Any dispute arising from these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the American Arbitration Association (AAA) rules before any court proceedings commence.
Class Action Waiver:
You agree that any arbitration or legal proceeding shall be conducted in your individual capacity only, and not as a class action or other representative action. You expressly waive your right to file a class action or seek relief on a class basis.
16. Force Majeure
AlphaClone shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet service provider failures or delays, or governmental action.
17. Changes to Terms
AlphaClone reserves the right to modify these Terms at any time. Material changes will be communicated by email and in-platform notification at least 14 days before they take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.
18. Contact
For legal enquiries, contract disputes, or formal notices:
Email: [email protected]